Here at Sandygate, from the first call to the Practice, you will start your relationship with us with a friendly welcome, reassurances and information. We will help you make the right choices for you. The reception and clinical teams will greet you, introduce themselves and listen to concerns.
Friendly Reassuring Team
The Clinical team aim to reassure you by carefully taking time to explain every step of the appointment and will discuss how to achieve your outcomes using a personal care plan designed with your full understanding and commitment.
Clear Communication & Guidance Every Step of the Way
We aim for you to finish your appointment with useful take home advice, feeling listened to, unrushed, and thoroughly looked after. We will explain all charges and what is needed next. This could be a follow up treatment or when to book your next routine check up.
Always Improving and Listening to our Patients
At the end of every course of treatment, we will seek your feedback and strive to improve on your experience. We are lucky, as an independent Practice we have the flexibility to make changes and improvements quickly, and this is encouraged.
Patient Centred Care
We aim to recruit only the most skilled, patient centred and caring clinicians. The confidence our patients have in us is of the highest importance and we regularly audit and monitor our work to ensure we are meeting our high expectations and that of our patients.